At Nutrabiotics Cosmeceuticals, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

We offer a 7-day return and refund policy, which means you have 15 days from the date of receiving your order to request a return.

⚠️Important: Products that are opened or used are not eligible for return or refund under any circumstances.

Eligibility for Return & Refund:
Nutrabiotics will accept returns or issue refunds for products that are damaged or defective, under the following conditions:
Product must be in original condition
Product must be unused and unopened
Return request must be made within 7 days
Proof of purchase / receipt is required

How to Return a Product:
If you receive a damaged or faulty item, follow these steps:
Take clear images of the damaged product
Email us at nbcosmeceutical@gmai.com with complete details
Send the product back in its original sealed packaging to our provided address

Refund Process:
Once we receive and inspect your returned product, we will notify you regarding approval
If approved, the refund will be processed after confirming your preferred refund method
Refund timelines may vary depending on your payment method.

Exchange Policy:
Nutrabiotics will exchange products if you receive the wrong item instead of what you ordered.
Conditions for Exchange:
Product must be unused and unopened.
Product must be in original condition.
Request must be made within 7days.

💡 Note: The fastest way to get the correct product is to return the wrong item and place a new order once your return is approved.

How to Request an Exchange
Email us at nbcosmeceuticals@gmail.com

Provide:
Your order number.
Details of the product ordered.
Details of the product received.
Return the product in its original sealed packaging.
Non-Returnable Items.

The following items are not eligible for return or refund:
Products that are opened or used.
Products damaged due to customer mishandling.
Sale items
Gift cards
Order Cancellation

You may cancel your order within 24 hours of placing it.
Cancellation depends on whether the order has been dispatched.

If already dispatched, cancellation is not possible

📞 Helpline: 091-5881520
📱 WhatsApp: +92-3025863883